Returns & Refunds

Snapmart products are personalized and made to order. Our preview-first process is designed to reduce uncertainty before you pay.

Before you order

You can receive a free design preview before payment. If you decide not to order, no physical product is produced.

After payment, before production

If you need to change or cancel something, contact us as soon as possible. We can usually help while production has not started.

After design approval and production starts

Because your item is custom made from your photos and personal details, cancellations, major changes, or ordinary returns may no longer be possible once production begins.

Damaged or incorrect items

If your item arrives damaged or significantly different from the approved design, contact us within 7 days of delivery with your order number and clear photos. We will review the issue and help with an appropriate solution.

Please contact us before sending anything back.

Contact Snapmart about an order →

For production and delivery timing, see Shipping & Production Time.